Please allow 7-9 weeks dispatch for orders that contain robes/ adult pjs. If you require your order within this timeframe, please message us prior to ordering

Contact us & FAQ


If you have any questions or enquiries we are most responsive on Facebook Messengerūü§ć

 

FACEBOOK : N&S Delicate Designs 

INSTAGRAM : @nsddesigns1

 

FREQUENTLY ASKED QUESTIONSūü§ć

*HOW LONG DO ORDERS TAKE?*
*Our timescales are approx 7-9 weeks for robe/pjs. Our robes are manufactured especially for us so we can keep our prices low, so our timescales can sometimes be reliant on overseas deliveries. If your wedding date is within 12 weeks of ordering, we ask that you message us with your date to ensure it is not missed. During wedding season, it’s extremely busy so ask that you order well in advance where possible  

*DO WE ACCEPT RETURNS?*
* The only time a return would be accepted if there is a fault/error with the personalisation. Blank items are also non refundable unless damaged/faulty.

*DO YOU OFFER DISCOUNTS?*
*Our products, especially the bundles are already heavily discounted. So unfortunately we cannot offer a further discount.

*CAN YOU JUST DO MY ORDER QUICK?*
*We aim to work from the oldest order first, unfortunately we can’t squeeze orders in otherwise it pushes other customers back which is unfair.

*DO YOU HAVE A SHOP?*
No, we are based from home so online only at the moment.  

*HOW WILL I KNOW WHEN MY ORDER HAS BEEN COMPLETED?*
*You will receive an email with tracking information once your order has left our office.

 

Please let us know via Facebook messenger if you have any further questionsūü§ć