About us and More Info


We are a family run business based in Halifax, West Yorkshire.

Our passion is to create beautiful personalised items for any occasion! We can usually personalise anything so if there’s something you would like but cannot see it on our website or our social media please pop us a message  

Almost all of our items have versatile use so if you see something for example in the wedding section and want to use it for something else then we are more than happy to! Just add the personalised requirements to your order notes.

We love to use a wide range of vinyl colours and have an amazing selection! So when ordering your item please note what colour you would like in your note and we will try our best to match to your needs. 

Please note: All of our products are hand made and bespoke to each order, therefore subsequent orders may differ slightly. 

 

Returns and Cancellation Policy
You have two hours from placing your order, to cancel. After this time we cannot guarantee that your order can be cancelled as we may have already begun production or ordered stock for your order. If this is the case your order will be sent to you and a refund can not be provided.
Anything that is made to your specific requirements, is personalised or otherwise, cannot be resold, is also non refundable. However, if there is a fault with the item or we have made an error with personalisation then please bring this to our attention as soon as possible. If a refund is agreed, all items will need returning before this can be issued. 

 
Delivery Times
Please allow up to 6 weeks for dispatch of personalised items (unless otherwise discussed). We aim to make and dispatch items as quickly as possible and usually have a quick turn around. If you require your order by a specific date please let us know via email and we can confirm if this is possible, otherwise please allow the allocated time to receive your items before contacting us. 

Partial Pay
Our products are available to purchase on a payment plan via partial pay. If you chose to use this payment method at checkout you will pay a small deposit - at the time of ordering - and then pay an amount (of your choosing) on a specific date of each month. Please note we will not make and send items until we have received full payment from you. Please allow our usual delivery timescales once full payment has been made. 
COVID-19
Due to COVID-19, please be aware that any future restrictions to Postal services, Government advice or replenishment of stock may impact quoted delivery timescales. As above, if you require your order for a specific date, please feel free to contact us to confirm that we can meet your needs.